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  Glossary   Glossary
Review our glossary for an explanation
of terms and acronyms used on this site.
           
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  Technical Support   Technical Support
For technical issues please contact the help desk.
             
Frequently Asked Questions
General Topics

Q: How can I make an inquiry, suggest an improvement or report a technical issue?
A: For non-technical issues click here. For technical issues please contact the help desk.

Q: What are the browser / computer requirements to use this site?
A: This site is best viewed with a recent version of a web browser and at a screen resolution of at least 800x600 (1024 x 768 recommended). The site makes use of javascript, cookies and cascading style sheets, so these must be enabled in your browser.
Q: Where can I download the latest version of a web browser?
A: Internet Explorer 6 for Windows can be downloaded here.
Mozilla for Windows, Linux or Mac can be downloaded here.
The Mozilla browser is recommended for Macintosh users. Safari or Internet Explorer for Mac are NOT recommended.
Q: What other applications might be worth downloading?
A: Adobe Acrobat for the viewing of pdf files can be downloaded here.
Microsoft Access Snapshot Viewer for the viewing of Access reports can be downloaded here.
Passwords, Cookies, Security

Q: I forgot my password. How can I find out what it is?
A: Simply click on this link. We will ask you to submit your email address so that we can resend your password.

Q: How do I change my password or other account settings?
A: You must first log in using your existing password. Then click on the "My Account" button on the blue navigation bar.

Q: What is a "cookie" and what should I do about cookie warnings?
A: "Cookies" are pieces of information that are passed between a computer and a website. We use cookies to recognize users when they visit our website. The use of cookies is an industry standard and occurs at most major websites.

To fully utilize our website your browser must be set to accept cookies. For more details about how we use cookies, please see our privacy policy.

Q: How do I enable the cookies on my browser?
A: Using Microsoft Internet Explorer 5.0,5.5, or 6.x: On the Tools menu, click Internet Options. Then, on the Security tab, click "Default level".

Using Microsoft Internet Explorer 4.0: From the View menu, click Internet Options. Then, on the Advanced tab, click "Always accept cookies".

Using Netscape Navigator 4.x: From the Edit menu, click on Preferences and choose Privacy & Security. In the cookies dialog box, choose "enable cookies based on privacy settings", choose a privacy level of low, medium or high.

Using Netscape Navigator 4.x: From the Edit menu, click on Preferences and choose Advanced. In the cookies dialog box, choose either Accept only cookies that get sent back to the originating server or Accept all cookies.

Using AOL: From the Preferences menu, click the Advanced tab. Uncheck the "Warn before accepting cookies" checkbox.

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Operating Systems Supported: Windows 98 Second Edition, Windows 2000, Windows XP
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